On February 8th we ordered your 26″ 48V 1000W front electric bike kit(1 set of 26” 48 1000W hub motor wheel with lcd bldc motor controller,twist throttle,brake levers,48V lithium battery) which was delivered to us on February 13th.Shipment is very fast.But the packing box is broken,we disconnect it and found the left brake lever was defective and I e-mailed you about getting a replacement set of levers. You told me that the parts would be sent. They never were received. I disconnected the lever plugs and have been using the bike for the past 1 month without them being hooked up.
Last week the bike ceased to function. I have 50+ volts going to the bldc motor controller connection but when I plug in the hub motor controller, the voltage drops to 1.8V and nothing happens. When I disconnect the hub motor connection, the voltage remains at 1.8V. As soon as I disconnect the battery, the electric bike battery shows full voltage of 50+ volts. The voltage indicator lights do not light up at all. So I have good voltage going to the controller but nothing works. I disassembled the controller to see if there was a broken connection or burned out part but can find nothing visibly wrong – when I connect a tester to the board the voltage shows 1.8 when should be 50 at the input connection. Something is wrong internally and I now need the hub motor controller to be replaced. I am relying on the electric bike kit to get to and from work so time is very important to me.
Please send me a new hub motor controller as soon as possible. Also send me the previously promised brake lever set replacement at the same time (as long as it does not slow down the shipment of the hub motor controller). I would also appreciate it.
Hub motor,bldc motor,electric bike kit supplier: Leaf Motor Technology Co.,Ltd
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